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Your satisfaction is important to us and we want you to be pleased with your purchase. Our products carry a 30-day satisfaction guarantee, provided that the original packaging is intact, see below for details. Personalized items cannot be returned, this includes but not limited to shortened blinds and items with name customization. Please understand that many of our products are considered "personal use" items and not resalable by law. Return policy restrictions are due to health code limiting the resale of open bedding items and virtually all pillow and cushion items. For your convenience, you may return any unopened product within the 30 days.
Please return items to:
BedBathHome Returns Department
6515 Route 22
Delmont, PA 15626
We do not send or accept COD shipments of any kind.
Making a Change of Address
Changes can be made to an order before they enter the shipping process but must be made by phone before 2pm EST. Please note that orders can enter this process quickly so it is important that you notify us of this change as soon as possible. (For Orders shipping UPS) Once an order has entered the shipping process and you need to change an address this can only be done by a delivery intercept at the charge of $11.00. Please call us Monday-Friday, 8:00 am - 5:00 pm, EST at 1-800-394-6628 if you would like to request this service with a valid credit card. For International, PO Box and orders to APO/FPO addresses, all these orders will be shipped via USPS Priority Mail only. Once an order has left that is shipping USPS the address cannot be changed on the order. If the address on your shipment does not match what you entered with the order please contact us as soon as possible. This will increase the shipping time on your order.
Orders cannot be cancelled if they have already been shipped. Cancellations can be made prior to shipment. Please contact our customer service department (we are available Monday-Friday, 8:00 am - 5:00 pm, EST) as soon as possible to prevent shipment. Once an order has entered the shipping process, it cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy.
Damaged or Defective Merchandise
If you believe a product was shipped in error from Bedbathhome.com, turns out to be defective, or was damaged in transit, contact us within 24 hours using the contact form or via phone.
We will consider that any items returned refused to us by either UPS or USPS are not wanted by the intended recipient. Please note that any package marked "Return to Sender" or “Refused” will have an additional restocking fee equal to the actual shipping charges applied before the refund.
Exchanges typically are exempt from restocking fees, however shipping charges are the responsibility of the customer, please call for details.
When will my credit card be refunded?
Once your valid return has been received at BedbathHome.com, your refund will be processed in the original form of payment within 30 business days of the receipt of the return. You will be notified via email to the address listed on your order when this refund transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
This Policy goes into effect for all orders placed on and after 12:01am EST October 9, 2010
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