Here are answers to commonly asked questions:
(Scroll down or click on questions.)

  1. How do I find what I'm looking for?
  2. What payment methods do you accept?
  3. Do you accept Pay Pal?
  4. Can I pay with a check?
  5. When will my order ship?
  6. What are the shipping rates?
  7. What is your return policy?
  8. How do I contact customer service?
  9. Can I place my order over the phone?
  10. Do you sell products that aren't listed online?
  11. Do you charge sales tax?
  12. How can I check the status of my order?
  13. How do you ensure the security of my transaction?
  14. How does my coupon code work?

  1. How do I find what I'm looking for?
    Whether you have a particular product in mind, or you're just browsing our shelves, we've designed our store to be user friendly. The products at Altmeyer's are all located within logical "Departments" as found on the left hand column. As well, searching by a few words in our Quick Search box will show you all the products that match.

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  2. What payment methods do you accept?
    We accept Pay Pal, Visa, MasterCard, Discover, and American Express.

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  3. Do you accept Pay Pal?
    Yes, our shopping cart will direct you into your secure Pay Pal account.  Please be sure to click the link that directs back into your bedbathhome.com shopping cart after completing your purchase.  You will be given the option of printing your finalized order from here.

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  4. Can I pay with a check?
    We do not accept electronic checks at this time. However, we plan to accept them in the future.
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  5. When will my order ship?
    We know you’re anxious to display your new BedBathHome products so we make every effort to process orders within three business days. We only ship Monday-Friday with the exception of days that shipping services are closed in recognition of holidays. Although we attempt to maintain adequate inventory levels, occasionally we will have a slight backorder on products in high demand. If your order will not be processed within three business days because of a backorder, you will be notified by e-mail. If an expedited shipment, which is a UPS shipment method other than Ground, cannot be shipped the same day (providing order is placed prior to the 1:00 PM ET cut-off), you will be notified of the delay and given the option of changing your shipping method.

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  6. What are the shipping rates?
    We charge a nominal fee for UPS ground shipping on all orders. The amount you will be charged depends on the total weight and size of your order.  Our freight charges to you are oftentimes less than the actual UPS charges. You will see your total shipping charges prior to finalizing checkout.

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  7. What is your return policy?
    Please click here to see our full return/exchange policy for details.

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  8. How do I contact customer service?
    If you need assistance, feel free to call us at 800-394-6628 Monday thru Friday, 9am to 4pm EST, or email support@altmeyers.com.

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  9. Can I place my order over the phone?
    Yes, feel free to call us at 800-394-6628 to place an order from 9am to 4pm EST Monday thru Friday.

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  10. Do you sell products that aren't listed online?
    Yes, feel free to call us at 800-394-6628 to inquire.

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  11. Do you charge sales tax?
    Pennsylvania residents are required to pay sales tax. They are charged their local county tax rates.

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  12. How can I check the status of my order?
    We will keep you updated on the status of your order. If you have a question, you may email support@altmeyers.com anytime.

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  13. How do you ensure the security of my transaction?
    Among our top priorities is keeping your Personal Information secure.  We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions to encrypt all of your Personal Information before it is transmitted to us.  Encrypted information cannot be read or recorded as it travels over the Internet.  you can tell you are sending information securely by the unbroken key icon or closed lock that should appear at the bottom of your internet browser's window (depending on what browser you use).  These icons appear when your placing an order on our Web site when you enter the "checkout screens."  In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used for your personal information.
    Additionally, access to your Personal Information is provided only to our employees and agents who have need to know such information for the purpose of fulfilling your order and offering our high level of customer service.  The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.

    If you prefer not to disclose your credit card information online, you can always place your order by calling 1-800-394-6628 or visiting one of our stores; for locations click here.

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  14. How does my coupon code work?
    When placing your order you will be prompted to redeem your coupon code below the shipping settings. All coupon code order requirements are based off your order total before shipping. Once you redeem the page will refresh and your coupon code the discounted amount will be taken from your order. Our coupon codes are usually only valid for a one month time frame.

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